Simply either post the item back to us or you can drop it into one of our shops, please fill in the form below.
Please note some strap replacements are special order and can not be returned.
Please bring with you, your original receipt and the watch needs to be packaged as you received it including any free gifts or accessories that you received. The item must be returned in brand new condition. This refund policy only applies to watches sold via the website, for our stores policy's please contact the store directly. Sale items which are watches which were listed in our sale section and had a price reduction from the normal retail price must be returned within 14 days.
Simply post the item back to the following address, we would recommend sending it back using Royal Mail special delivery. For orders under £1,000 the return cost is covered by the customer, Orders over £1,000 we will cover the cost to return, using Royal Mail Special Delivery up to £10. Please note that any additional insurance taken out is at the customers expense. Please also fill in the form below, so we can process your return quicker.
CW Sellors Jura
We aim to process the refund the same day we receive it but please allow up to 7 days for this to be processed.
If damage to the a watch or its packaging, it is required for this to be reported within 24 hours of receiving the item, otherwise you might be charged for any repair work required.
Unfortunately items which have been worn or display signs of wear are unable to be returned for a full refund.
Christmas 2015 Returns
We've extended our Returns Policy for Christmas 2015. Orders placed from 1 November 2015 can be returned up until 14th January 2016 and are subject to our returns policy. We offer Free Next Day Delivery within the UK for all orders over £30 (under and its just £2.50) . In stock orders placed before 4pm will be dispatched the same day between Monday to Friday.
UK Deliveries are made by Royal Mail, which is a next day service and fully insured. For guaranteed delivery before Christmas please order by 4pm on 23rd December for In Stock items. We do also offer international delivery Different billing and shipping address: We may require emailed proof of ID if you want delivery to an address other than your billing address. Orders processed using finance can only be delivered to your billing address.
We offer a 30 day money back guarantee on all orders. Simply either post the item back to us or you can drop it into one of our stores. You have 30 days from date of purchase to return you item.
Please contact a member of our customer services if you have any special requests for your order 01335 453 453, or check our terms and conditions for further information on our delivery & returns policies.