**EXTENDED CHRISTMAS RETURNS PERIOD TO JANUARY 14th ON ALL ORDERS FROM NOV 1st**
Goods, pricing availability and suitability
Whilst every effort has been made to ensure that the information contained on this website is accurate and up to date, Jura Watches will not be held liable for any errors, omissions or price changes. In the event that we are out of stock of an item we will contact you to advise you of the lead time or offer you a suitable alternative product. We endeavour to fulfil every order within the estimated time-scale stated on our website.
Pre-Orders and Deposit Sales
Any items purchased on pre-order or deposit sale can only be cancelled and refunded within 30 days of the watch becoming physically available for collection or delivery. After 30 days the deposit is non refundable but may be used as a credit against any future purchases.
Pre-Authorisation of Deposit for finance purchases
When paying for goods using finance, a pre-authorisation of a deposit will be taken from a card. If the application is successful the deposit will be captured. If the application is unsuccessful then the deposit authorisation will be released (please note that it can take up to 10 days for the funds to appear on your statement).
Title of goods
Title of goods does not pass to the purchaser until such time as the goods are paid for in full.
We accept all major credit cards, Paypal, bank transfer, LMG cards and finance (using Hitachi).
We enrolled in American Express SafeKey scheme
New watches have finance options are provided by Hitachi Finance, orders over £220 qualify for a choice of finance options. Details are available at the point of checkout or on the finance page. Please note that finance is a special offer promotion and is not available on some products such as Sinn watches or pre-owned watches and can not be used in conjunction with any other promotion or discount. Each product page will indicate if finance is available on that item.
Payments using an LMG card cannot be used against any sales items. Please also note that promotional codes cannot be redeemed against orders using this method of payment.
We hope you are happy with your recent watch purchase, but you always have the reassurance of our 30 day money back guarantee policy.
Please note that when trying on a watch at home, we recommend only placing the timepiece on your wrist to see if it suits. This should not involve wearing it for an extended period of time. If there are any signs of wear on the item, it will not be accepted back for a refund.
You can either post the item back to us or you can drop it into one of our shops, please phone or contact us to organise.
You have 30 days from date of purchase to return you item if bought online.
Items purchased online and picked up in store are returnable for store credit only.
Items purchased in store are returnable for store credit only.
Pre-Owned watches have a 14 days return policy.
Sale items have a 14 days return policy. Sale items are classed as any watch that has been sold with a price reduction from the RRP (this include purchases using a discount code).
Straps purchased through the website have a 14 days return policy.
Please note that some straps purchased through the "strap finder form" are special order and can not be returned. This is the case where the details of the watch and corresponding strap are confirmed with the brand.
Please return your item along with the original receipt. The watch will need to be packaged as you received it including any free gifts or accessories that you received. The item must be returned complete with the original box in brand new condition. This refund policy only applies to watches sold via the website, for our stores policy's please contact the store directly. Any damage to the watch on arrival needs to be reported within 24 hours of receiving the watch.
Simply post the item back to the following address, we would recommend sending it back using Royal Mail special delivery. For orders under £1,000 the return cost is covered by the customer, Orders over £1,000 we will cover the cost to return, using Royal Mail Special Delivery up to £10. Please note that any additional insurance taken out is at the customers expense.
CW Sellors Jura
We aim to process the refund the same day we receive it but please allow up to 7-10 working days for this to be processed.
If an item is received damaged to the watch or its packaging, we require for this to be reported within 24 hours of you receiving the item.
Unfortunately items which have been worn or display signs of wear will not be accepted back for a full refund.
Please note that when taking advantage of the International Euro 16 Shirt special offer as a free gift, the returns policy is as followed; Shirts cannot be returned. Ordered team shirt and size is final. In the case that a watch is returned within the 30 day returns period, this can only be returned for a credit note or exchange.
Please note that if an external repairer has been used and you choose to reject the estimate there would be a return undone fee from the brand that you would have to pay. This starts from £20 but is dependent on brand and location. This is to cover postage cost & the brand’s admin fee. Please note that we are not making anything on this, this is just to cover direct costs.
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We may also use it to tell you about changes in our services or about special offers we think you'll find valuable. We do not sell, trade or rent your personal information to third parties.
We are registered under the data protection act with the government, details below:
Registration Number: Z9977627
Security Number: 10688889
We endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model as best they can. While every effort is made to provide accurate and up to date information we can not be held responsible for any errors or omission on our website.
We endeavour to ensure that all pricing information on the Website is accurate, rarely an error may occur and goods may be mispriced. If a pricing error is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.
Limitation of Liability
We will not be held responsible for any injury, accidents or damage to property which might occur in the use or misuse of our products.
Whilst we make every effort to ensure that the service and products that we provide are to your satisfaction, in the event of you having a complaint then please email us at email@example.com