Returns & exchanges

Have an item you would like to return? Follow the instructions below and our dedicated Customer Service team will be more than happy to assist you.

How it works


request sent

Using the form below, please outline the order you are returning, and why. Please make a note of the supplied Return numbers.


Request Received

Your Return Request will be sent to our Customer Service team.


request accepted

The Customer Service team will review your request and send over instructions on how to get the item back to us.


Return received

Once received back, our Customer Service team will be in touch to advise on the next steps.

Returns Policy

We offer a simple and easy returns process with a 30 day money back guarantee on all orders. Refunds and exchanges can be requested within 30 days of the date of receipt. Items must be returned in brand new condition for a full refund, exchange or account credit. The items need to be packaged as you received them, including any free gifts or accessories that were included with your order. Refunds will not be processed unless all items, including free gifts have been returned in their original condition.

This refund policy only applies to products sold and fulfilled via the website, for our store refund policy please contact the store directly. We aim to process returns the same working day but please allow up to 7-10 days for this to be processed. Please note special orders, including items which have been personalised, engraved, adjusted or resized by anybody other than our own trained staff are non returnable and therefore not covered under our standard returns policy. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse. This does not affect your statutory rights.

This refund policy only applies to watches sold via the website, for our stores policy's please contact the store directly. 

Items purchased in our sale, pre-owned watches, or orders placed in conjunction with a special offer or promotional code will be supplied with a 14 day returns policy from the date of receipt.

Please note

- Any returned orders that do not contain a valid returns number will not be accepted back for a refund or exchange.

- The returns period begins from the date you receive the goods. Free gifts that are being sent separately do not delay this period from commencing.

- Unfortunately items which have been worn or display signs of wear are unable to be returned for a full refund. For more details, see our terms and conditions. 

- Special orders or bespoke items are non-returnable, including watches where specific numbers have been requested. 

- Smartwatches must be returned unpaired, unregistered and set to original factory settings. Any watch that has been registered to an app or worn/used for activities will not be accepted back for a full refund.

- In any case where an order has been requested to have been personalised, we unfortunately cannot offer refunds, and would not be covered under our standard returns policy.

- If you require a bracelet adjustment, please request this at the point of purchase or take your watch to a C W Sellors boutique. Watches which have been resized by anybody other than our own trained staff will not be accepted for refunds.

- Special order strap replacements along with special orders are non returnable. 

- If you choose to exchange your item, a refund will not be offered for the exchanged item unless the product is faulty.

For further information, visit our Terms & Conditions, or Contact Us if you need further assistance.