Give with Confidence This Christmas
We have extended our returns period for the festive season. All orders, including sale items, may now be returned for an exchange or full refund until 8th January 2027. Standard terms apply.
Have an item you would like to return? Simply sign in to your account, select your order and request a return. Alternatively, our dedicated Customer Service team will be delighted to assist you on 01335 453 453 or at [email protected].
1
Sign in to your account, select the order and item you wish to return, and tell us why. Alternatively, contact our Customer Service team.
2
Your return request will be sent to our Customer Service team for review.
3
Once approved, we will send you instructions on how to get the item back to us.
4
Once received back, our Customer Service team will be in touch to advise on the next steps.
We offer a simple and easy returns process with a 30 day money back guarantee on all orders. Refunds and exchanges can be requested within 30 days of the date of receipt. Items must be returned in brand new condition for a full refund, exchange or account credit. The items need to be packaged as you received them, including any free gifts or accessories that were included with your order. Refunds will not be processed unless all items, including free gifts, have been returned in their original condition.
This refund policy only applies to products sold and fulfilled via the website; for our boutique refund policy, please contact the boutique directly. We aim to process returns the same working day, but please allow up to 7-10 working days for this to be processed. Please note special orders, including items which have been personalised, engraved, adjusted or resized, are non-returnable and therefore not covered under our standard returns policy. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse. This does not affect your statutory rights.
Outside of our extended Christmas returns period, items purchased in our sale, pre-owned watches, or orders placed in conjunction with a special offer or promotional code will be supplied with a 14 day returns policy from the date of receipt.
- Returns must be requested through your account or with our Customer Service team before the item is sent back. Unrequested returns may be delayed or not accepted for a refund or exchange.
- The returns period begins from the date you receive the goods. Free gifts that are being sent separately do not delay this period from commencing.
- Unfortunately items which have been worn or display signs of wear are unable to be returned for a full refund. For more details, see our terms and conditions.
- Special orders or bespoke items are non-returnable, including watches where specific numbers have been requested.
- Smartwatches must be returned unpaired, unregistered and set to original factory settings. Any watch that has been registered to an app or worn/used for activities will not be accepted back for a full refund.
- In any case where an order has been requested to have been personalised, adjusted or resized, we unfortunately cannot offer refunds, and would not be covered under our standard returns policy.
- Special order strap replacements along with special orders are non-returnable.
- If you choose to exchange your item, a refund will not be offered for the exchanged item unless the product is faulty.
For further information, visit our Terms & Conditions, or Contact Us if you need further assistance.
