Terms

Goods, pricing availability and suitability

Whilst every effort has been made to ensure that the information contained on this website is accurate and up to date, Jura Watches will not be held liable for any errors, omissions or price changes. In the event that we are out of stock of an item we will contact you to advise you of the lead time or offer you a suitable alternative product. We endeavour to for-fill every order within the estimated timescale stated on our website. 

Pre-Orders

Any items purchased on pre-order can only be cancelled and refunded after 30 days of the watch becoming physically available, otherwise the deposit is non refundable but may be used as a credit against any future purchases.

Title of goods

Title of goods does not pass to the purchaser until such time as the goods are paid for in full.

Payments

We accept all major credit cards, Paypal, bank transfer and finance.

We enrolled in American Express SafeKey scheme

New watches have finance options are provided by V12 Finance, orders over £250 qualify for a choice of finance options. Details are available at the point of checkout or on the finance page. Please note that finance is a special offer promotion and is not available on some products such as Sinn watches or pre-owned watches and can not be used in conjunction with any other promotion or discount. Each product page will indicate if finance is available on that item.

Returns

You can either post the item back to us or you can drop it into one of our shopsplease phone us to organise.

You have 30 days from date of purchase to return you item if bought online.

Items purchased online and picked up in store are returnable for store credit only.

Items purchased in store are returnable for store credit only.

Pre-Owned watches have 7 days return policy.

Sale items which are watches which were listed in our sale section and had a price reduction from the normal retail price must be returned within 7 days.

Straps purchased through the website have a 7 days return policy.

Please note that some straps purchased through the "strap finder" are special order and can not be returned. This is the case where the details of the watch and corresponding strap are confirmed with the brand. 

Please bring with you, your original receipt and the watch needs to be packaged as you received it including any free gifts or accessories that you received. The item and all packaging must be returned in brand new condition. This refund policy only applies to watches sold via the website, for our stores policy's please contact the store directly. Any damage to the watch on arrival needs to be reported within 24 hours of receiving the watch.

Simply post the item back to the following address, we would recommend sending it back using Royal Mail special delivery. For orders under £1,000 the return cost is covered by the customer, Orders over £1,000 we will cover the cost to return, using Royal Mail Special Delivery up to £10. Please note that any additional insurance taken out is at the customers expense.

 

Returns

CW Sellors Jura
King Street
Ashbourne
Derbyshire
DE6 1EA

We aim to process the refund the same day we receive it but please allow up to 7 days for this to be processed.

Repairs

Please note that if an external repairer has been used and you choose to reject the estimate there would be a return undone fee from the brand that you would have to pay. This starts from £20 but is dependent on brand and location. This is to cover postage cost & the brand’s admin fee. Please note that we are not making anything on this, this is just to cover our direct costs. 

Privacy

We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We may also use it to tell you about changes in our services or about special offers we think you'll find valuable. We do not sell, trade or rent your personal information to third parties.

We are registered under the data protection act with the government, details below:


Registration Number:          Z9977627
Security Number:                10688889

Disclaimers

We endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular model as best they can. While every effort is made to provide accurate and up to date information we can not be held responsible for any errors or omission on our website.

We endeavour to ensure that all pricing information on the Website is accurate, rarely an error may occur and goods may be mispriced. If a pricing error is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.

Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.

External links

Limitation of Liability

We will not be held responsible for any injury, accidents or damage to property which might occur in the use or misuse of our products.

Customer Complaints

Whilst we make every effort to ensure that the service and products that we provide are to your satisfaction, in the event of you having a complaint then please email us at help@jurawatches.co.uk